Thankfully, with ten minutes to go for the keynote, I realized that this was the issue and Ralph kindly sent me his files. The workaround is to replace the contents of that folder with the actual OS X Add-In. The symptom is that you get a small white pop-up screen that says "Loading Adobe Acrobat Connect" that then silently disappears. To make matters worse, because the Add-In does physically exist in the right folder, Acrobat Connect thinks it is installed correctly but when it tries to load it, OS X won't load it. Instead of the OS X version, it installed the OS 9 version. ~/Library/Preferences/Macromedia/Flash Player/Unfortunately, what Acrobat Connect did was install the wrong version of the Add-In. Based on the information there, I tracked down the folder that Acrobat Connect installs the Add-In to: Thankfully, I found two forum threads ( here and here) that led me in the right direction with only half an hour to go. And yet I wasn't getting any errors and the troubleshooting application was giving me a green light. I couldn't share my screen or upload documents. Basically, it seemed as if the Add-Ins were installed correctly (in Safari and Firefox) but they wouldn't work. There is a bug with Adobe Acrobat Connect that bit me really badly today, just before the OSFlash conference. Bug and workaround for Adobe Acrobat Connect (Breeze) Add-In on MacBook Pro/OS X
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